The CX Mountain

About the CX Mountain Framework

The CX Mountain Framework is a guide to transforming customer experience from the inside out. It starts by focusing on the people responsible for the customer experience so that you are fully prepared for the climb. These infographics illustrate components of the climb, from foundational commitments to leadership strategies that drive engagement, loyalty, and growth.

Whether you're aligning service functions, modernizing operations, or preparing your team for what’s next, these visuals provide insight to a clear and structured path to CX success.

Ready to learn more? Ready to climb? Let's Connect.