Articles & Posts

🏔 Climbing the CX Mountain Series 🏔

Structuring Your Expedition Team for Success

Preparing Your Team for The Journey

Customer Experience, Customer Support, Employee Engagement, Leadership, CX

LEADing Teams & Customers to the Summit

Customer Experience, Customer Support, Employee Engagement, Leadership, CX

Charting the Path to Customer & Employee Loyalty

🏔 Technology Enablement 🏔

AI, Prompt Engineering, Artificial Intelligence

AI³: A Model for Empowered Human Potential

🏔 Leadership 🏔

Experience Doesn’t Panic. It Leads.

10 Tips on Leadership From Teenagers

10 Tips on Leadership From an Unlikely Source

🏔 Reflection 🏔

Landslide: A Father’s Reflection on Growth, Grit, and Graduation

🎤 When Donny Osmond Calls Your Wife…What CX Pros Should Steal from His FX Formula 🎤

From Entry-Level to Executive: Early Lessons That Still Guide My Career

Teaching: The Unexpected Path to Better Leadership, Empathy & Perspective.

🏔 LinkedIn Posts 🏔

I am diving into the AI for Professisonals course at UST!

Returning to the classroom, a journey into the growth zone.

Would you bail out your boss? Let's talk leadership.

Every CX leader is accountable for project success.

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