Exciting news! I joined CARET to lead their customer support team! I no longer providing services, but I will keep the content live for reference.

CARET Home Page

Articles & Posts

🏔 Climbing the CX Mountain Series 🏔

Structuring Your Expedition Team for Success

Preparing Your Team for The Journey

Customer Experience, Customer Support, Employee Engagement, Leadership, CX

LEADing Teams & Customers to the Summit

Customer Experience, Customer Support, Employee Engagement, Leadership, CX

Charting the Path to Customer & Employee Loyalty

🏔 Technology Enablement 🏔

AI, Prompt Engineering, Artificial Intelligence

AI³: A Model for Empowered Human Potential

🏔 Leadership 🏔

Experience Doesn’t Panic. It Leads.

10 Tips on Leadership From Teenagers

10 Tips on Leadership From an Unlikely Source

🏔 Reflection 🏔

Come Hell or High Water, This is the Way

Landslide: A Father’s Reflection on Growth, Grit, and Graduation

When Donny Osmond Calls Your Wife…What CX Pros Should Steal from His FX Formula

From Entry-Level to Executive: Early Lessons That Still Guide My Career

Teaching: The Unexpected Path to Better Leadership, Empathy & Perspective

🏔 LinkedIn Posts 🏔

I am diving into the AI for Professisonals course at UST!

Returning to the classroom, a journey into the growth zone.

Would you bail out your boss? Let's talk leadership.

Every CX leader is accountable for project success.

Google Sites

Report abuse