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Exciting news! I joined CARET to lead their customer support team! I no longer providing services, but I will keep the content live for reference.
About Dan
Dan Rohda is the founder of Summit Level featuring the CX Mountain framework. He is a people-focused executive leader with experience transforming customer operations, global support, and professional services.
Known for driving innovation through service technologies and building high-performing, engaged teams, Dan has consistently delivered exceptional results in both customer satisfaction and business outcomes. He has led large international teams, successfully integrated numerous acquisitions, and implemented customer experience strategies that create measurable impact.
Recognized for his ability to foster strong cultures and develop future leaders, Dan brings a grounded, practical approach to elevating both team performance and the customer journey.
Summit Level Mission
To help organizations climb higher in customer and employee experience by aligning service functions, empowering leaders to lead with purpose, and delivering strategies that build trust and loyalty.
Summit Level Vision
To elevate the experience by setting the standard for customer experience excellence, where every leader acts with purpose, every team works with clarity, and every customer interaction inspires lasting connection.
Core Values
CONNECTION
Put people first, listening deeply and collaborating closely to strengthen teams and relationships.
CLARITY
Bring structure and focus, ensuring clear communication, accountability, and visible progress.
INNOVATION
Spark curiosity and fresh ideas, embracing progress over perfection and uncovering solutions together.
AUTHENTICITY
Live what is taught, grounding every insight in real-world successes, lessons, and personal connection.
TRUST
Act with integrity, honesty, and follow-through, earning confidence in every partnership.
About Dan's Home Team
When Dan is not helping companies climb the CX mountain, he is with his home team: his wife Julia, kids Will, Meg, and Liv, and their dogs Lucie and Daisy. They love to travel and explore new places together, and Dan never misses a chance to talk about how Star Wars is the best movie of all time!
" The Pup"
So take it from Baby Doga, otherwise know as Lugu...
...THIS IS THE WAY...
... to a better employee experience
... to a better customer experience
... to reach the summit!
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