About Dan

About Dan

Dan Rohda is the founder of Summit Level featuring the CX Mountain framework. He is a people-focused executive leader with over twenty years of experience transforming customer operations, global support, and professional services. Known for driving innovation through service technologies and building high-performing, engaged teams, Dan has consistently delivered exceptional results in both customer satisfaction and business outcomes. He has led large international teams, successfully integrated numerous acquisitions, and implemented customer experience strategies that create measurable impact.

Recognized for his ability to foster strong cultures and develop future leaders, Dan brings a grounded, practical approach to elevating both team performance and the customer journey.

Bring Dan to Your Team or Event

Looking to energize your leaders and elevate your customer experience? 

Dan’s session, Leading with Impact: Elevate Your Team and Customer Experience, delivers practical insights grounded in two decades of real-world leadership. Blending strategy with stories, Dan shares how intentional leadership, culture-building, and operational excellence work together to drive customer loyalty and team engagement.

This session is ideal for executive teams, CX leaders, or any group looking to lead with greater purpose and impact. Dan will help your team turn leadership into a competitive advantage.